Privacy Policy

1. Introduction

Welcome to Tirupati Travels Hubli ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our taxi services.

By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not use our website or services.

2. Information We Collect

We collect various types of information to provide and improve our services to you. The information we collect includes:

2.1 Personal Information You Provide

• Contact Information: Name, phone number, email address, and residential address.
• Booking Details: Trip information, pick-up and drop-off locations, dates, times, and special requests.
• Payment Information: Payment details such as credit/debit card information, UPI IDs, or other payment method details (processed securely through our payment partners).
• Communication: Any information you provide when contacting us via phone, email, WhatsApp, or through our website contact form.

2.2 Information Collected Automatically

• Device and Browser Information: IP address, browser type, operating system, device type, and screen resolution.
• Usage Data: Pages visited, time spent on pages, links clicked, and other interactions with our website.
• Location Data: Approximate location based on your IP address for service personalization.
• Cookies and Similar Technologies: We use cookies to enhance your browsing experience and analyze website traffic.

2.3 Information from Third Parties

• Google Analytics: We use Google Analytics to understand how visitors interact with our website.
• Google Ads: We use Google Ads for marketing purposes, which may collect data for conversion tracking.
• Social Media Platforms: If you interact with our social media pages, we may receive information from those platforms.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process and fulfill your taxi bookings, provide customer support, and communicate with you about your trips.
• Personalization: To personalize your experience and tailor our services to your preferences.
• Communication: To send you booking confirmations, updates, promotional offers, and important service-related notifications.
• Improvement: To analyze usage patterns and feedback to improve our website, services, and customer experience.
• Marketing: To send you promotional emails and offers (you can opt out at any time).
• Security: To detect, prevent, and address technical issues, fraud, and unauthorized access.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Information Sharing and Disclosure

We may share your information with third parties in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, sending communications, and providing our services. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity as part of the business transaction.

4.4 With Your Consent

We may share your information with third parties when we have your explicit consent to do so.

4.5 Third-Party Service Providers

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use SSL/TLS encryption to secure data transmitted between your browser and our servers.
• Access Controls: We restrict access to your personal information to authorized personnel only.
• Regular Audits: We regularly review our security practices to ensure they remain effective.
• Secure Storage: Your data is stored on secure servers with appropriate firewalls and monitoring.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. A cookie is a small file stored on your device that helps us recognize your browser and remember certain information.

6.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly (e.g., session management).
• Performance Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Functional Cookies: Remember your preferences to personalize your experience.
• Marketing Cookies: Used for advertising and conversion tracking (e.g., Google Ads).

6.2 Your Cookie Preferences

You can control and manage cookies in your browser settings. You can choose to block or delete cookies, but please note that this may affect the functionality of our website.

6.3 Third-Party Cookies

We use third-party services such as Google Analytics and Google Ads, which may place their own cookies on your device. These third-party services have their own privacy policies governing the use of cookies.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Booking Records: We retain booking records for 7 years for tax and legal compliance purposes.
• Customer Communication: We retain communication records for 3 years to maintain service history.
• Marketing Data: We retain marketing-related data until you opt out or unsubscribe.

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: You have the right to request corrections to inaccurate or incomplete information.
• Deletion: You have the right to request the deletion of your personal information, subject to legal obligations.
• Restriction: You have the right to request restriction of processing of your data in certain circumstances.
• Objection: You have the right to object to the processing of your data for marketing purposes.
• Data Portability: You have the right to receive your data in a structured, machine-readable format.

To exercise any of these rights, please contact us using the information provided in the Contact Us section below. We will respond to your request within 30 days.

9. Children's Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to remove such information.

10. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

13. Grievance Officer

In accordance with the Information Technology Act, 2000, and its associated rules, the following individual has been designated as the Grievance Officer for matters relating to this Privacy Policy:

Grievance Officer is available Monday to Saturday, 10:00 AM to 6:00 PM IST.